Goods Return FAQs

Got a question? Check out the list of FAQs below! If you still don't find the answer to your question, please feel free to get in touch with us (Scroll down to the bottom of this page to send us an enquiry).

GLOWBAR Product Return Policy

✓  All items sold are not refundable or exchangeable.

However, in the event of any defective, damaged product, wrong order or incomplete order received, you may contact our client servicing team at customerservice@glowbargroup.com or WhatsApp to 010-2332586 within 24 hours from the Delivery Date. Failing to do so, the return claim will be rejected.

✓  To qualify for the possibility of an exchange, you shall:

  • Keep product in its original packing and condition - In the event of damages all packaging must be kept for inspection. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved/ repaired or if the packaging is not kept, the claim will be rejected.
  • Specify in details the alleged defective/ damaged product or wrong order.
  • Provide supporting information as requested by GLOWBAR:
  • Order Number,
  • Photographs of the defective/ damaged product or wrong order,
  • Details of what you ordered and what you received (just a brief description which will help us identify the product will be sufficient).
  • Please get ready all the above information/ picture, WhatsApp to 010-2332586, our client servicing will feedback to you within 24 hours.

✓  Incorrect or damaged product due to manufacturing defects or incomplete product received, if an exchange is allowed, you shall:

  • Return the product to our office within 3 working days upon our instruction to do so.
  • Ensure the product is in its original condition (not used) with complete original packaging and label with all the accessories.
  • Responsible for and bear all freight/ courier and insurance charges involved in returning the product.
✓  No exchange is allowed if we find the product:
  • Had been used, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or
  • Had been damaged due to incorrect handling; or
  • Had been dealt with or used contrary to the manufacturer’s instructions for the product.
  • Not in its original packing and label.

✓  If any case that the request for an exchange had been approved upon inspection and the product is out of stock or not available, we may:

  • Replace it with other similar product of similar value.

What is your return policy?

It is important that you're happy with the goods you've purchased from us. If your goods are defective/ damaged/ sent in error (wrong or incomplete order), please contact our client servicing within 24 hours upon receiving your goods. Please refer to GLOWBAR's Product Return Policy. 

Please note that the cost incurred for returning the items to GLOWBAR will not be reimbursed. Once the goods are sold, no changes or cancellation is allowed and we will not provide any refund or exchange of goods thereof.

What happens if my parcel is lost?
If you believe your parcel has been lost please contact and WhatsApp our client servicing after 7 days upon goods had been scheduled out.
I received a damaged or faulty item. What can i do about it?
You may return your item purchased if it is defective/ damaged. Please contact us and we will assist you through the process.
Will the dispatch cost be reimbursed if my goods are damaged or defective?
Yes, if you have sufficient evidence to provide us. Please contact us and we will assist you through the process. Please note that you will need to provide a receipt for these postage costs in order for us to reimburse you.
Can i edit my order?
If you need to make a change to the billing address, delivery address and contact number please let us know within 24 hours upon order placement. However, no change the goods within your order can be accepted.
I have received a wrong/ incomplete order. What should i do?
Please contact us and we will happily resolve this with you. 
How do i return my goods?
You can return your goods via any tracable courier service but the dispatch costs shall be borne by you.
You are to ensure that your goods reach our warehouse for our further action. Please ensure you use a traceable service for safe delivery.
if you goods are defective, we will reimburse delivery costs as delivery address.
Please return your goods to:

GLOWBAR
No. 54 Jalan Telawi Bangsar Baru,
59100 KL Malaysia

Shopping FAQs

Got a question？ Check out the list of FAQs below! If you still don't find the answer to your question, please feel free to get in touch (Scroll down to the bottom of this page to send us an enquiry).

Do i need an account to shop on GLOWBAR website?
Browsing : No - but recommend to via here!
Buying Online : Yes - to facilitate communications for shipment matters.
What currency can i use?
You will be charged MYR if you're on glowbargroup.com
Do you ship to rural addresses?
Yes we do ship to rural addresses in Malaysia.
I haven't received my confirmation email; is everything okay with my order?
You should receive an email as soon as your payment is successfully transferred. If you do not receive a confirmation email within an hours and you’ve checked your junk mail folder, or please contact us.


 I've forgotten my password, how do i retrieve access to my account?
If you’ve forgotten your password you may click "Forgot your password?" button in the login page and follow instructions to reset your password. Please ensure you allow 5 minutes to receive the email to reset your password.
Do you ship outside Malaysia?

Yes, We Do! However, some countries are excluded, namely Crime a Region, Cuba, Iran, North Korea, Russia, Sudan, Syria. If we cannot process your order, you will be provided a refund.

Please feel free to contact our client servicing for further information with WhatsApp to 010-2332586, or email to us customerservice@glowbargroup.com

How long will it takes to dispatch my order?

Dispatch will be in 1 ~ 3 business days.
Our dispatch centre is based in Malaysia.


NORMAL DELIVERY TIMES:
Within Malaysia: 1-3 business days. However, due to unexpected circumstances such as high volumes or certain restrictions arising, there could be a delay up to 10 business days.

HIGH DEMAND PERIODS:
2 ~ 3 weeks for delivery.


How much is the shipping charges?

Currently we are offering with Free Delivery for purchase above RM100 (within West Malaysia).

There is charges RM12 for each transaction of delivery for purchase below RM100.

Any out of West Malaysia, please feel free to check and contact our client servicing for further information with WhatsApp to 010-2332586, or email to us customerservice@glowbargroup.com